Getting support If there is a support issue for which you cannot find a solution in this knowledge base, email us (in English only) at the following address: firstname.lastname@example.org The current service status is available at the following address: https://status.cafexspaces.com Severity Definitions Severity Severity Description 1 - CRITICAL The service is non-operational or severely degraded with critical impact. A large number of users are impacted. There are no workarounds. CaféX are engaged continuously until resolved. Status will be regularly updated via the Service Status page. 2 - HIGH The service is limited or degraded. Major features are not performing correctly and/or behaving abnormally impacting customer's operations. A relatively small number of users are impacted. There may be a workaround. CaféX are engaged as is reasonably until resolved or a workaround is in place. Status will be regularly updated via the Service Status page. 3 - NORMAL Customer's operations are not impaired or degraded. General issues related to a feature or a set of features. Informational question related to a feature or a set of features.